How do I find the Twig films?

There are 3 ways to navigate to the Twig films:

  • Mind-map view - choose Mind-map from the Films drop down menu at the top of your screen to find films based on the modular navigation.
  • Search function - use the Search box at the top of the home page screen to find films based on a keyword search.
  • Curriculum view - choose Curriculum from the Films drop down menu at the top of your screen to find films based on the relevant curriculum point.

How often are there new films on Twig?

Twig is regularly adding exciting new content to the website. Check out the Twig’s Twitter account for news of special releases and content updates.

Who do I contact if I have a question about a Twig film?

For any questions about a specific film, please email support@twig-world.com.

What can I do if I have a problem with film playback?

There are a few different changes you can make to alter the way films are streamed to your school.

When viewing a film, the quality and bit-rate of the film can be altered by clicking on the cog icon.

If any playback problem persists, contact our support team on support@twig-world.com.

Can I download Twig films?

No, we currently do not offer a download option due to licensing and IPR restrictions on the film content. Films always have to be streamed directly from the Twig website. If you have a slow internet connection, you can alter the bit-rate to a lower quality which requires less bandwidth.

Are there any usage restrictions?

Accounts are personal and as such cannot be shared unless you are a home user. Otherwise there are no usage restrictions.

Can I access Twig anywhere, anytime?

If you have an individual Twig account, or you use a URL link for authentication, you can access Twig anywhere, anytime. However, if your account uses school IP address for authentication, you will be restricted to certain devices within your school and you will not be able to access the website anywhere else.

Can I view Twig films when firewalls and anti-virus software are in place?

In principle, yes you can. However many schools use web filtering services to block access to certain websites (e.g. YouTube and Facebook). These web filtering services may block access to the Twig website. If this is the case, the following URLs need to be added to your allowed list of sites:

  • *.twig-world.com
  • *twig-world.co.uk
  • *.cloudfront.net
  • *.amazonaws.com

You may want to contact your IT Manager if you think the Twig website is being blocked.